Returns Policy

Statement of Principles
Inzpire Pty Ltd and its subsidiary Office Class is committed to providing excellent customer service and wants to ensure that customers are completely satisfied with their purchase of products.

This Returns Policy is based on requirements under The Fair Trading Act 1989 and the AS ISO 10002-2006 Australian Standard for Customer Satisfaction - Guidelines for complaints handling in organisations.

Purpose of Policy
1. To ensure that customer satisfaction is the top priority by providing all customers with the information they need should a return of a product be required.
2. To clarify the conditions under which products offered by Inzpire or Office Class may be eligible for a full or partial refund.

Scope of Policy
This policy applies to all products offered by Inzpire Pty Ltd and its subsidiary Office Class for purchase to any individual or organisation, including products offered on the website, mail order, at events, via special offers and through advertising.

Relevant Legislation and Standards
The Fair Trading Act 1989
AS 120 10002-2006 Australian Standard for Customer Satisfaction - Guidelines for complaints handling in organisations.

1. Application

Rights of Customers
The conditions under which customers have the right to request a repair, replacement or full or partial refund are:

• The product has a fault that the customer could not have known about at the time of the purchase.
• The product does not do the job the customer was led to believe it would.
• The product does not match the sample shown to the customer and/or
• The product is not as it was described.

Rights of Company
Inzpire / Office Class do not have to provide a refund if the customer:

• simply changes their mind or no longer wants the goods or service;
• realises they can't afford the goods or service;
• found the same item or service at a cheaper price elsewhere;
• chose the wrong size, colour or type of service;
• knew about the particular fault prior to purchase;
• was responsible for causing a fault or damage after purchase;
• insisted on the service being done despite warnings it may not meet their needs;
• does not offer proof of purchase (receipts are not the only proof of purchase - a witness to the purchase or a purchase shown on a bank statement could suffice);
• or took action that voided or damaged the outcomes provided by the service.

Timely Return of Goods
If the goods are not returned within 30 days of purchase, customers have the option of choosing between a part refund, repair and replacement of goods, but not a full cash refund.
Thirty days is seen as a reasonable amount of time to test and trial the product/s to see whether there is a fault or damage which requires a replacement.

2. Procedure

Returns Due to Faulty or Damaged Goods

CD-ROM
1. If you purchased a CD-ROM that was damaged or faulty when you received it, we will replace the item with an undamaged one.
2. You must fill out a Returns Request Form (email sales@officeclass.com.au to request a copy of this form or call Office Class on 07 4696 8492) and return the Form with the faulty CD. The delivery and postage costs to return the CD to us will be your responsibility.
3. A replacement item will be forwarded to you at no cost to you, on receipt of the returned goods.

Downloaded files or Audio files
1. Where a downloaded file or audio file has been purchased and is damaged or faulty when your received it, we will replace the item with an undamaged one.
2. You must fill out a Returns Request Form (email sales@officeclass.com.au to request a copy of this form or call Office Class on 07 4696 8492) and e-mail the Form to us with the faulty downloaded file.
3. A replacement item will be forwarded to you at no cost to you, on receipt of the returned goods.
4. We request that you delete the faulty file from your computer once it has been returned.

Returns Due to Incorrectly Supplied Goods
A refund or exchange of goods may be applicable if we provided you with
a product that you didn't order; provided you with the wrong order sold you something that does not match its description

CD-ROM
1. If we provided you with a product that is incorrect for any of the reasons listed above, you must fill out a Returns Request Form (email sales@officclass.com.au to request a copy of this form or call Office Class on 07 4696 8492) and return the Form with the incorrectly supplied product. Office Class will supply you with a postage-paid CD mailer for you to send the goods and the Form back.
2. A replacement item will be forwarded to you at no cost to you, on receipt of the returned goods.
3. The goods must be returned in original condition; however if they has been damaged by you or damaged through you using them, we will not be able to accept their return. In this case, a replacement product will not be sent to you.

Downloaded PDF files or Audio files
1. If we provided you with a downloaded file that is incorrect to the one that you purchased, we will replace it with the correct one once the incorrect file has been returned by e-mail.
2. You must fill out a Returns Request Form (email sales@officeclasss.com.au to request a copy of this form or call Office Class on 07 4696 8492) and email the Form with the incorrectly supplied product file.
3. Office Class requires that you delete the incorrect file from your computer after it has been returned.

Changing your mind
Unfortunately, we are unable to refund or allow you to return products if you simply change your mind, or if you do not want to have them anymore.  We attempt to provide you with all the information you need on our website and in product information brochures to help you make an informed decision before you buy.  We provide products that are based on the application of certain ideas, words, knowledge and information to assist individuals and/or organisations to improve their daily business. Once a customer has read the information, it has effectively been ‘consumed' and therefore even if the product was to be returned, it may continue to be ‘used' by the customer for a long time. Whilst you may return the product to us, you are not able to return the knowledge that you have gained from the product.

Returning Overseas Orders
If you have purchased a product from us and you live outside of Australia, the process for requesting a refund is the same as noted above; however the cost of returning the goods to Australia including packaging and postage, will be your responsibility.

Issuing a Refund
Refunds will only be provided if we have agreed to you returning the product and issued you with a Returns Request Form.

Where payment has been made in full, your refund will be supplied either by cheque or direct deposit into your bank account.

Cancelling an Order
Orders which are to be mailed out must be cancelled no more than 24 hours after placement in order to avoid paying the cost of the product by calling +61 (if outside Australia) 07 4696 8492. As we pride ourselves on reducing the time between placement of an order and shipping of that order, any order cancelled after 24 hours will not be eligible for a refund.
Orders which are taken online with an instant download of file are not able to be cancelled as the transaction occurs immediately the order is placed.